As a kerala spices online store we sell food products such as spices, honey, coffee, and other consumable items. Because of hygiene and food safety reasons, we follow a strict No Refund & No Return Policy.

Once you place an order on KeralaSpices.store, we do not accept returns, exchanges, or refunds. This policy helps us maintain product quality, safety, and customer trust.

Damaged or Wrong Product – Replacement Only

However, in rare situations, problems may occur during transit. Therefore, if you receive:

  • A damaged product, or
  • An incorrect item,

we provide a replacement of the same product after proper verification.

How to Request a Replacement

To request a replacement, please follow these steps carefully:

  1. Contact us within 24 hours of delivery
  2. Share clear photos and a mandatory unboxing video as proof
  3. Make sure the product is unused and the original packaging is intact

After verification, we will send a replacement at no extra cost.
Please note that we do not offer monetary refunds under any circumstances.

Order Cancellation

Once we process or ship an order, you cannot cancel it.
Therefore, please review your order details carefully before placing an order on our kerala spices store.

Contact Us

If you have any questions or need help, feel free to contact us:

Email: mail@keralaspices.store
Phone: +91-7306115457