Terms & Conditions

Welcome to KeralaSpices.store. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before making any purchase.

1. General

KeralaSpices.store is an online platform selling Kerala spices, honey, coffee, herbal products, and related consumables. By using our website, you accept these terms and agree to comply with all applicable laws and regulations.

2. Use of Website

You may use this website for:

  • Browsing products
  • Placing orders
  • Accessing information related to our services

You agree not to misuse the website, attempt unauthorized access, or engage in activities that harm the site or other users.

3. Product Information

We strive to provide accurate product descriptions, images, and pricing.
However:

  • Colors, appearance, or texture may vary slightly due to natural variations.
  • We reserve the right to modify product details or pricing at any time without prior notice.

4. Orders & Payments

All orders must be paid in full at the time of purchase.
We accept secure online payments through third-party gateways.
KeralaSpices.store is not responsible for delays or errors caused by the payment provider.

5. Shipping & Delivery

Delivery time varies between 3–7 working days, depending on location.
Delays caused by courier services, weather, or unforeseen issues are beyond our control.
Shipping charges, if applicable, will be displayed during checkout.

6. No Refund & No Return Policy

Due to the nature of our products (spices, honey, consumables), we do not accept returns or offer refunds under any circumstances.
Replacement is provided only in cases of:

  • Damaged product
  • Wrong item received

Customers must submit clear photos and an unboxing video within 24 hours of delivery for verification.

7. Cancellation Policy

Orders cannot be canceled once they are processed or shipped.
We reserve the right to cancel any order due to:

  • Payment issues
  • Stock unavailability
  • Incorrect information provided

A full refund will be issued only if cancellation is initiated by us.

8. Intellectual Property

All content on this website—text, images, design, product descriptions, and graphics—is the property of KeralaSpices.store and may not be copied or used without permission.

9. Limitation of Liability

KeralaSpices.store is not responsible for:

  1. Damages caused by misuse of products
  2. Allergic reactions or health issues (customers should check suitability before use)
  3. Delays or failures due to circumstances beyond our control

Your use of the products is at your own discretion.

10. Privacy

Your personal information is handled according to our Privacy Policy.
By using our website, you consent to the collection and use of your data as described there.

11. Changes to Terms

We reserve the right to update or change these Terms & Conditions at any time.
The latest version will always be available on this page.

12. Contact Information

For any questions or concerns regarding these Terms & Conditions, contact:
📩 mail@keralaspices.store
📞 +91-7306115457